When you’re looking to play a slot, you first need to find the right casino. This can sometimes be a bit of a problem, especially if you don’t know what to look for. Well, you don’t have to worry any longer, Return to Player is here to show you everything you need to consider when looking for the best casinos online, plus a few suggestions of our own.

Casino Essentials

Customer Service

Let’s be honest, it’s a pain having to call customer service. To start, it means that you’re having issues with the product in question and if you add an automated response or unhelpful representative to the mix, it can be even worse. The thing is, in the world of online gaming, a good customer support service is essential and should be near the top of your list when looking for casinos. This is because the nature of slots is volatile and, if things go wrong, it can have a serious impact on your life.

Imagine if you’ve just landed a big win in a game, but it doesn’t payout properly. If the support isn’t there it’s going to be a nightmare trying to sort it out. This is without mentioning worse predicaments, such as if you feel at risk of a gambling issue. These things cannot wait and need to be handled by somebody who is responsive to your problems and able to deal with them swiftly and effectively. We hope you never find yourself in that situation, but you need to make sure you’re covered in the worst-case scenario. 

So, what makes customer service good? First off, have a look at their contact hours, the best offer free 24/7 phone lines so you can explain everything you need to whenever it comes up.  Failing that, a live chat option is an essential alternative when you can’t make a call. It’s also the quickest way to get a response, as you can ask your query directly from the site. Finally, check if the casino has a support email you can get in touch with, it might be slower than the other two, but it’s a good option for general questions or as a last resort.

One brand that has great customer service is Bucky Bingo. Hosting a mixture of slots and table games, this site has garnered a large player base through its constant user engagement, the friendly tone they’ve fostered and promotion of the social aspects. This is one brand that has nailed its customer interaction, but it’s not just limited to support, their chatrooms are a great place to socialise with fellow players too.

FAQ and Useful Info

Building on that last point, ease of access to vital information is key to any customer’s satisfaction. You need to know every little detail about the brand you’re playing with because you’re the one investing the time and money.

While customer service is great for answering queries, it’s a lot of effort to go to just to find out something as simple as wagering requirements. However, if a site has a marked FAQ section with understandable explanations of the basics, this can go a long way. So, should you have a few questions about a certain brand, this is a good way to find the answers and get an impression of how professional they are.

The Game Library

At the end of the day, you log onto an online casino to play games. The user interface, website and customer support can all be great, but if there isn’t a wide selection of entertaining slots, then you won’t want to spend your time with that provider.

That’s why it’s a good idea to check a casino’s list of games before you sign up.

If you can see them all on one page, that’s a bad sign. Ideally, you want somewhere that has clearly defined sub-categories, with a healthy number of titles in each. If a brand offers slots, table games and live dealer options, then you’ve got a lot of scope to play around with.

Another thing to look out for is the quality of the games on offer and the developers of these games. If they have a fair few games from the big names like NetEnt, Microgaming or Playtech, then this is a sign they’re able to host the best in the business and will continue to do so in the future. Similarly, check for popular slots like Cleopatra or Rainbow Riches; if they lack those kinds of titles, the selection might not be best.

If you’re looking for a casino with a massive library of games, then Kerching might just be the thing you’re looking for. They’ve got a whole host of incredible slots, from smash hits like Cleopatra to new heavy hitters like Pixies of the Forest 2. They’re constantly adding to this as well, so expect a steady stream of awesome new titles.

The Look and Feel

The vast majority of players will use one specific brand as their main online casino and this will likely be the case for you.  If it is, you’re going to be spending the majority of your time on the actual casino site rather than playing the slot. It might not seem important, but the aesthetic and approachability of a site are vital in keeping the user engaged. A bland, boring layout that’s difficult to navigate will put a dampener on the whole slot experience. What you want is a clean display where everything is neatly organised and easy to access. This won’t just make using the site easier, your time there will be more enjoyable too.

One example of an exceptionally designed online casino is Temple Slots. Somewhat a new kid on the block, the presentation here is top quality, with a visual style that’s influenced by tomb raiding works of fiction like Indiana Jones.  The games are divided into different sections and finding what you want is as easy as can be. As far as online casinos go, they don’t look much better than this.

Let Return To Player Help!

We hope the information above has helped, but if not, there is lots more advice and guidance on Return To Player. Whether it’s another casino-based dilemma, confused about a certain slot mechanic or simply looking for your new favourite game, we’ve got tons of material to help you make the most of your online gaming.